Services Provided:

Architecture, Construction, Facility Services

Industries:

Healthcare

Location

Vadnais Heights, MN

Size

68,000 SF

Project Summary

Welsh designed and built the shell and core of Summit Orthopedics’ 68,000-square-foot, single-specialty advanced center for orthopedics in Vadnais Heights. The project was a collaborative effort with the developer, interior contractor, and interior architect.

The building consolidated three existing locations for Summit Orthopedics and includes an ambulatory surgery center, care suites for surgery patients, clinic services, imaging, and physical therapy. This was Welsh Construction’s 20th project with developer MSP Commercial.

Maintenance Challenge

With 14 different locations, Summit Orthopedics provides the Twin Cities East Metro with high-quality, comprehensive orthopedic care. In order to deliver the convenient, high-caliber care the company’s reputation is built upon, Summit Orthopedics requires high-aesthetic, clean, efficient and orderly facilities.

Until 2013, Summit Orthopedics outsourced its maintenance services to several different vendors in multiple trades. The use of many different service vendors demanded much of the company’s administrative time, taking away from Summit’s primary concern—their patients’ health. Without one comprehensive facility services provider, Summit’s staff members spent precious time figuring out who to contact for emergency services and project coordination.

Strategy

Find a facility service solution that would encompass all of Summit’s buildings.

Services

Welsh Facility Services was called in to help with Summit’s electrical, plumbing, HVAC and general maintenance needs. This alleviated confusion among Summit employees as well as enabled the employees’ time to be spent focused on their patients rather than worrying about the condition of their facilities. The partnership has also led to a decrease in overall response time for service calls due to Welsh Facility Services’ ability to streamline communication and coordinate multiple trades.

Results

In the first year and a half of the Summit and Welsh partnership, Welsh Facility Services has successfully completed over 165 work orders for the orthopedic centers, leading to a much-needed decrease in Summit’s administrative requirements spent on maintenance needs—including after-hours issues—and allowing for Summit’s priority to be on their patients.